We are proud of the service we provide and strive to make the best use of the available resources, but are always pleased to receive your comments.
If you have any complaint about any aspect of the service, we provide at the surgery please contact the Practice Manger, Kerry Jones, in the first instance to discuss, who is responsible for dealing with these matters. You can email ashingdon.prescriptions@nhs.net.
We operate a Practice complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria.
However, if you feel dissatisfied with the response received from us, you can contact the following body:
NHS Mid and South Essex ICB
Website address: NHS Mid and South Essex ICB
Email: mseicb.complaints@nhs.net
Telephone: 01268 594350
Postal address:
NHS Mid and South Essex Integrated Care Board
PO Box 6483
Basildon
SS14 0UG